Guides and answers for using Certigence — claiming your company, entering ESG data, CSRD compliance, billing, and more.
Claiming your company gives you control of its profile: you can edit its details, enter ESG data, and work toward improving its score. Until a claim is approved, you can browse and search Certigence's company database, but you can't make changes.
To claim a company, search for it from the Search page. Unclaimed companies show a "Claim profile" button (if you're not signed in yet, you'll be sent to sign in or create an account first). Clicking it opens the claim form, where you explain your relationship to the company and upload a proof document — a business card, a company email, or something similar that shows you're affiliated with it.
After you submit, your claim shows up on your Claims page with a Pending status while our team reviews it. Once approved, the status changes to Approved and you get full access to manage the company's profile and data. If a claim is rejected, the Feedback column on that page explains why, and you're free to search for the right company and try again.
Your dashboard is the first thing you see after signing in, and it's built to surface what needs attention rather than making you go hunting for it. If you haven't claimed a company yet, you'll see a short checklist instead — claim your company, add your first ESG data, invite your team, and generate your first report — with shortcuts to get started on each step.
Once you have a claimed company, the dashboard fills in with widgets: an ESG Score card showing your overall score plus Environmental, Social, and Governance sub-scores and a trend indicator; a Data Completeness card showing how much of your ESG data is filled in and what's still missing; Goals and Action Plans widgets summarizing where your active work stands; a Deadlines widget for upcoming reporting dates; and an Alerts widget for recent notifications.
An Attention widget pulls the most urgent items — overdue deadlines, goals that have gone off track, unread warnings — into one place so you don't have to check every widget individually. You'll also see your subscription status and, if anything is unpaid, an invoices card with a one-click way to pay by card. If your company has a public profile, a Visibility widget shows how it's been performing — profile views, search appearances, and badge clicks.
Certigence offers a Free plan and several paid tiers, selectable from the plan screen with a monthly/yearly billing toggle (yearly billing is discounted). Which features you can access — ESG data entry, CSRD tools, disputes, action plans, and so on — depends on your plan, and each premium page tells you if you need to upgrade to use it.
The Free plan activates immediately with no payment details required. Paid plans take you to Stripe's checkout to enter payment details; the Pro plan includes a 14-day trial, so you won't be charged until the trial ends. Enterprise isn't self-serve — choosing it takes you to our contact form so we can put together a plan that fits your organization.
If you're not ready to decide, "Skip for now" takes you straight to your dashboard without activating anything. You can pick a plan at any time afterward from your Billing page — the "Upgrade plan" button takes you back to the same plan selection screen.
Your profile page is organized into tabs. Personal Information covers the basics — first and last name, email, phone number, and a free-text company name field — and is where you update them. Claimed Companies is a read-only view of your claims and their status, mirroring your Claims page, with a shortcut to search for and claim another company.
The Preferences tab holds your consent settings (privacy policy acknowledgement and marketing communications) alongside your language choice — see "Changing your language" for details. The Security tab shows when your password was last changed and when you last logged in, so you have a quick reference if something looks off.
Data & Privacy is where you manage your own data: "Export Data" downloads everything tied to your account as a JSON file, and "Delete My Account" permanently removes your profile, your company claims, and your subscription and billing history — you have to type DELETE to confirm, since it can't be undone.
Company owners can invite teammates from the Team page. Click Invite, enter the person's email, and choose a role — Member, Auditor, or Viewer — each grants a different level of access, explained in the invite dialog itself. The owner role can't be reassigned or removed from this page.
Once someone's invited, they show up in a pending list with their role, who invited them, and when the invite expires; you can cancel a pending invite at any time. For people who've already joined, an owner can change their role or remove them from the company, both with a confirmation step.
Every plan includes a set number of seats, shown at the top of the Team page as a simple used-of-included count. If you're close to your limit, you can purchase additional seats or upgrade your plan — both options are surfaced right there when you need them.
Once you've claimed a company, its profile lives on the Company Profile page under two tabs. General Information covers the basics: name, industry, description, website, headquarters, founding year, and company size (Small, Medium, or Large) — this is the information visible on your public company page.
The Certifications tab is where you record certifications, commitments, and memberships your company holds, each with an issuer, description, and issued/expiry dates. Some entries may already appear automatically if they're sourced from a public registry — you can dismiss those if they're wrong, but you can only edit or remove the ones you've added yourself.
VAT numbers, tax IDs, and billing addresses aren't set here — those live on your Billing page, since they're tied to invoicing rather than your public profile.
The most direct way to change your language is from your profile: go to Account > Profile, open the Preferences tab, and use the language selector there. Save your preferences afterward so it sticks.
You'll find the same language selector in a couple of other places too — on the Settings page under your premium tools, and in the site footer if you're on a public page. All of them draw from the same list of supported languages and take effect immediately.
Certigence sends account emails — deadline reminders, verification links, and the like — in your saved language wherever a translation exists, and falls back to English otherwise.
You can add or update a card directly in Certigence — there's no need to leave the app. Go to Billing, open the Payment tab, and enter your new card details; your existing cards are listed there with their brand, last four digits, and expiry date.
For deeper account-level changes on your Stripe subscription — like switching between cards Stripe already has on file, or reviewing past payment attempts — the "Manage subscription" button on the Billing page opens Stripe's own secure billing portal in a new tab.
If your company is billed by invoice rather than by card, payment methods work a little differently — see "VAT and organization numbers on invoices" for how that billing relationship is set up.
Invoices for your Certigence subscription live on the Billing page, under the Invoices tab. Each one lists its invoice number, date, amount, and status, with a Download button that gets you a PDF copy. If you haven't been charged yet, you'll see a simple note that invoices will appear once you've made a payment.
If your company is set up for direct invoicing or bank transfer rather than card billing, you'll also have a separate billing portal for those documents. It lists both invoices and quotes, each with its own VAT-inclusive and VAT-exclusive totals and, for Nordic customers, a KID number to reference when paying by bank transfer. Outstanding invoices there can also be paid by card directly from the same page.
To move to a higher plan, use the "Upgrade plan" button on your Billing page. It takes you to the plan selection screen, where you pick a new plan and, for paid tiers, complete checkout through Stripe.
Moving to a lower plan, or other account-level subscription changes, are handled through "Manage subscription" on the Billing page, which opens Stripe's billing portal — that's the same place Stripe handles plan changes for your subscription directly.
"Cancel subscription" on your Billing page (shown for any active paid plan) starts a short guided flow rather than cancelling immediately. First, you're asked why you're leaving — too expensive, not using it enough, missing features, switching elsewhere, technical issues, a temporary or seasonal pause, or your business closing — with room for a comment.
Depending on your answer, you may be offered something to help you stay: a discount, a temporary pause for a duration you choose, a free month of credit, or a preview of what's coming next. Accepting one keeps your subscription active with that benefit applied. A standalone "pause" button doesn't exist outside of this flow — pausing only comes up as one of these offers.
If you don't take an offer, the final confirmation screen is explicit: your subscription stays active until the end of your current billing period, after which you lose access to premium features while your data stays intact. You can reactivate at any time, before or after that date, from your Billing page.
If you're billed by card through your subscription, your VAT number and tax ID are set on the Billing page, under the Billing Information tab, alongside your billing address. Once saved, they're part of your billing profile and used when we prepare your invoices.
If your company is set up for direct invoicing instead — common for larger Nordic customers paying by bank transfer — your invoices and quotes are handled through a separate billing portal, where every document itemizes the VAT-exclusive amount, the VAT amount, and the VAT-inclusive total, along with a KID number for matching bank payments to the right invoice.
If a VAT number or organization number on an invoice looks wrong, contact support so we can correct your billing profile — changes to a document already issued need to go through us rather than being edited after the fact.
Your company's ESG indicators live on the ESG Data page, grouped into Environmental, Social, and Governance tabs. Each indicator is shown as a card with its code, name, description, and the type of value it expects — a number, a percentage, a currency amount, free text, or yes/no — plus a "Completed" badge once you've filled it in.
Click a card to open its entry form. Depending on the indicator, you'll get a numeric field with a unit, a text area, or a simple yes/no toggle, plus an optional notes field for context. A progress summary at the top of the page shows how complete you are overall and within each category, so you can see at a glance what's left.
Entering data here is a manual step — there's no field on this form that pulls a value in automatically for you. If you have supporting reports, the Knowledge Assistant can help you find the right figures faster; see "Uploading documents to the assistant" for how that works.
Not everything on your company record starts as something you typed in. When you first find your company through search, its base details — name, industry, headquarters, and similar fields — come from public company registries across Norway, Sweden, Denmark, and Finland, not from manual entry.
The same is true for some entries on your Certifications tab: certifications, commitments, and memberships your company already holds in public registries can appear there automatically, separate from the ones you add yourself. You can dismiss an automatic entry if it's wrong, but you can only edit or remove the ones you entered manually.
Your ESG Overview page also includes Controversies and Violations tables that work the same way — they're populated from external risk and regulatory data about your company rather than something you fill in. If something there looks inaccurate, contact support rather than trying to edit it directly.
Certigence doesn't attach files to individual ESG data points — there's no "add evidence" button on a specific indicator. Instead, supporting documents live in one shared library for your company, on the Documents page.
From there, you can upload PDFs, PNGs, or JPEGs and tag each one by type — certification, annual report, climate report, sustainability report, or other. Every file shows a Verified or Pending badge, and you can search or filter your library by type, or delete a file that's outdated.
This library also feeds the Knowledge Assistant: once a document is uploaded there, it can help you find and reuse figures from it while you're entering ESG data, which is the closest thing Certigence has to connecting a document back to a specific number.
Your dashboard shows a quick summary of your ESG score: an overall figure out of 100, split into Environmental, Social, and Governance sub-scores, with a trend indicator showing whether you're moving up or down. For the full picture, head to your ESG Overview page.
There, each pillar is shown against your industry's benchmark, and a Score Trends tab tracks your history over time alongside a data-quality percentage. A Benchmarking tab compares you to industry averages and shows where you rank as a percentile among similar companies. A Gap Analysis tab flags the categories furthest from benchmark, labels how serious each gap is, and suggests where to focus.
Two more tabs, Controversies and Violations, surface anything relevant that Certigence has found about your company from external sources rather than your own data. If your entered data has changed and your score looks out of date, use the "Recalculate Scores" button on this page to refresh it.
The ESG Improvements page takes your latest report and generates a set of recommendations for raising your score. Filter by focus area — Environmental, Social, Governance, or all of them — then click "Generate with AI" to get a fresh set of suggestions, each tagged with its likely impact (high, medium, or low) and, where available, a rough cost or timeframe.
Every recommendation comes with a "Create Action Plan" button that starts a new action plan pre-filled with that suggestion's title, description, category, and priority, so you can turn a recommendation straight into tracked work. The Gap Analysis tab on your ESG Overview page offers the same shortcut from specific benchmark gaps.
These recommendations are AI-generated from your data, so treat them as a starting point to review rather than a checklist to follow blindly — you know your business better than the model does.
If something in your ESG report looks wrong, you can raise a formal dispute from the Disputes page. Click "Submit Dispute" and provide the report ID, the field you're disputing, its current value, and your proposed value; you can also add an evidence link and notes to explain the change.
Disputes move through a simple status flow — open, then reviewing, then either accepted or rejected — and the page shows you a running count of how many are awaiting action versus under review, so you know where things stand.
When a dispute is accepted, our team updates the disputed field in your report directly, recalculates your data-quality score, and flags your company for a fresh analyst review — it never changes your rating automatically without a person looking at it. If a dispute is rejected, you'll see a note explaining why, and the status is final once it's resolved.
Your CSRD dashboard is the hub for compliance work: a readiness score, a breakdown of what's done versus outstanding by ESRS topic, an onboarding checklist, and a filterable list of action items you can sort by pillar (E, S, or G), status, or source (generated by the wizard, suggested by AI, or added manually).
If you haven't done anything yet, the dashboard points you to "Start Wizard" — that's the materiality assessment, and it's genuinely the right place to begin, since it's what generates most of your action items. See the linked guide below for the full method behind that assessment.
Once you have action items, a "Run Gap Analysis" button re-checks your progress, adds any new items you're missing, and gives you a short AI-written summary of what changed. Each item shows its ESRS reference, whether it's required or just recommended, and a status you update yourself as you work through it.
The materiality wizard walks you through five steps — Industry & Topics, Impact Materiality, Financial Materiality, the Materiality Matrix, and a final Summary — covering the ten standard ESRS topics, from Climate Change and Pollution through to Business Conduct.
For each topic, you score both impact (how your company affects people and the environment) and financial materiality (how the topic could affect your finances) on a scale from Very Low to Very High; AI-suggested scores may appear alongside your own as a reference point. A topic is automatically flagged as material once either score crosses a threshold, but you can override that manually for any topic.
The Matrix step plots every topic on an impact-versus-financial chart so you can see which ones are material on one lens, both, or neither, at a glance. Finishing the wizard generates CSRD action items for every material topic and takes you back to your dashboard — and your progress autosaves along the way, so you can leave and pick up where you left off.
Your Compliance page tracks reporting deadlines rather than individual disclosure requirements — things like your CSRD report, a TCFD disclosure, a GRI report, a CDP submission, an SEC filing, or an EU Taxonomy deadline, each with its own due date and, where relevant, how often it repeats.
You can view these three ways: an Overview with a card per framework showing what's upcoming, overdue, or completed; a full table of every deadline; and a By Framework view with dedicated cards for CSRD, TCFD, GRI, CDP, EU Taxonomy, and SEC, each showing its nearest deadlines. "Use Template" seeds a set of standard deadlines for a framework instead of you adding them one at a time.
Mark a deadline complete once you've filed it. Each one also has a "Legal Review" shortcut that opens Legalbird, an external legal-services partner, in a new tab — that's a hand-off to their site rather than a feature built into Certigence, so you'll need to bring whatever you're reviewing over there yourself.
From CSRD > Export, pick a reporting year and generate a PDF or a CSV of your CSRD data. The PDF includes a cover page, your materiality results, your GHG accounting, and a compliance summary; the CSV covers the same carbon, materiality, and action-item data in a format meant for spreadsheets or other tools.
Generation happens in the background — the page checks automatically until it's ready — and once it's done, you get a download link. Earlier exports for your company stay listed too, so you can go back to a previous version without regenerating it.
This is separate from your main ESG Report; see "Generating a report" if you're looking for the narrative report rather than a CSRD data export.
VSME is EFRAG's voluntary sustainability reporting standard for non-listed SMEs — a compact way to answer the ESG questionnaires banks and larger customers send you. Certigence doesn't currently have a dedicated VSME wizard or report format built into the product.
What you do get is overlapping data: your CSRD materiality assessment, your Scope 1–3 carbon accounting, and the workforce and governance information you track in Certigence cover many of the same figures VSME asks for — energy, emissions, headcount, and governance basics. If you need to produce a VSME report, gather that underlying data in Certigence first, then assemble it into VSME's structure yourself.
For a step-by-step walkthrough of preparing a VSME report end to end, follow the guide linked below.
Your ESG Report is a single comprehensive report generated from your entered data, available in English, Norwegian, Danish, or Swedish. Choose a language and click generate; it runs in the background and can take a few minutes, so the page checks automatically until it's ready.
Once complete, the report is organized into an Overview tab — score cards, an executive summary, an industry benchmark comparison, data-quality stats, and key recommendations — plus dedicated Environmental, Social, and Governance tabs, each with its own content, highlights, and recommendations.
The report carries its own metadata: an ID, a generated date, an expiry date, and a version, so you always know how current it is. When your data has changed enough to matter, use "Regenerate" to produce a fresh version.
The way to get your ESG report out of Certigence is the "Download PDF" button on the report page — that's the format currently available.
There's also a "Send to Legalbird" option, which downloads a copy of your report locally and opens Legalbird, an external legal-services partner, in a new tab. It's a hand-off rather than an automatic transfer — you'll need to upload the file to their site yourself once it's open.
There's no built-in email-sharing or share-link feature for the report itself; if you need to get it to someone else, download the PDF and send it the way you'd send any other document.
The Documents page is your company's shared library for supporting files. Upload by dragging a file in or picking one from your computer — PDFs, PNGs, and JPEGs are accepted — and choose a document type first: certification, annual report, climate report, sustainability report, or other.
Each file in your library shows its name, type, size, upload date, and a Verified or Pending badge. You can search by filename or filter by type to find something quickly in a larger library.
Beyond uploading, the only action available on a document is deleting it (with a confirmation step) — there's no versioning and no way to link a specific document to a specific ESG data point.
Creating a goal is a short wizard: Basics, Timeline, Details, and Review. You pick a category (Environmental, Social, or Governance) and a goal type from a fixed list — things like emissions reduction, renewable energy, waste reduction, diversity, or employee wellbeing, plus a custom option if nothing fits — then set a timeframe, a start date, and a target date.
You'll also set a required target value and its unit, with an optional baseline value if you want to measure progress from a starting point rather than zero. Goals move through statuses as you work on them — draft, active, on track, at risk, off track, or achieved — and your Goals list shows counts for each so you can see where things stand without opening every goal individually.
A goal's own page has a Progress tab where you log new readings against your target over time, and an Analytics tab with forward-looking insight into your trajectory. You can also link a goal to a single action plan, so the work backing it up lives in one place.
Action plans turn a goal or recommendation into tracked work. Start from scratch or use a template — Emissions Reduction Plan, Energy Efficiency Initiative, or Waste Management Program — which pre-fills the category, priority, objectives, and scope for you.
Every plan has a category, a priority from low to critical, a status (draft, active, completed, on hold, or cancelled), start and end dates, an optional budget, and free-text objectives and scope describing what you're trying to do.
A plan's detail page splits the work into five tabs: Overview for the basics, Tasks for a checklist your team works through (with comments on each task), Milestones for key dates along the way, Team for assigning who's responsible, and Progress, which is calculated automatically from how many tasks are complete.
Scenario modeling lets you sketch out how your ESG score might move if you made certain changes. Pick a base year, a projection length of 3 to 20 years, and adjust four parameters with sliders — carbon emissions reduction, renewable energy usage, waste reduction, and board diversity — each starting from a sensible baseline.
Under the hood, Certigence projects your historical Environmental, Social, and Governance score trends forward using your company's own past data, then applies your parameter changes on top with straightforward rules — a gradual ramp, compound growth, or a step change, depending on the parameter. A confidence level reflects how much historical data you have and how far out you're projecting, so treat the result as a rough estimate rather than a certified forecast.
Once a scenario finishes running, its Results tab compares your baseline to the projection, and its Insights tab summarizes what moved and why in plain language. You can also compare two scenarios against each other, or a scenario against your historical no-change trend, to see the difference side by side.
The Deadlines page lets you track your own reporting dates — add a title, description, due date, priority, and category, plus any notes you want attached. Everything you add is entirely under your control; nothing here is generated for you automatically.
You can view your deadlines as a calendar or as a list, and the list splits into All, Upcoming, Overdue, and Completed tabs so you can quickly see what needs attention. Mark a deadline Complete when it's done, reopen it if you need to, or edit and delete as things change.
If you use a calendar app outside Certigence, you can export your deadlines to iCal or JSON and keep them in sync with wherever else you track dates.
Alert rules let you define conditions worth watching — for example a score drop, a new controversy, or a data-quality issue — with a condition builder that supports multiple criteria combined with AND/OR logic. Each rule gets a severity, from info up to emergency, and a cooldown period so a recurring condition doesn't flood you with repeats.
Before relying on a new rule, use "Test rule" to confirm it behaves the way you expect. Once a rule triggers, the alert lands in your Alerts list, where you can filter by severity or status and mark each one Acknowledged or Resolved as you deal with it.
Stats cards at the top of the Alerts page give you a running count of active, acknowledged, and resolved alerts, so you can see at a glance whether anything is piling up.
Certigence automatically emails you about your CSRD action items — the ones generated from your materiality assessment and gap analysis — when they're overdue or due within the next seven days. These run once a day and go out to everyone on your team, so nobody has to remember to check manually.
You won't be emailed more than once a day for the same type of reminder, and each email is sent in your team's saved language where a translation exists, falling back to English otherwise. Every reminder links straight back to your CSRD dashboard.
To stop getting reminded about a specific item, mark it complete in your CSRD dashboard — that's what tells Certigence you no longer need the nudge.
Adding a supplier to your Supply Chain page takes a name, an organization number, a country, and a category — raw materials, components, logistics, manufacturing, packaging, services, technology, energy, or other. You also set a risk level yourself, from Low to Critical, based on your own judgment; Certigence doesn't calculate this for you.
A risk heatmap groups your suppliers by country so you can see where risk is concentrated at a glance, alongside summary cards for your total supplier count, how many are high risk, and how many countries you're sourcing from. Filters and search make it easy to work through a longer list.
For a structured, repeatable process for prioritizing and assessing suppliers rather than screening ad hoc, follow the guide linked below.
You can link a supplier record to another company already on Certigence — the Link dialog searches Certigence's own company database, and once linked, that company's own calculated ESG score appears on your supplier row. Unlinked suppliers simply show no score, since there's nothing in Certigence to calculate one from.
Beyond linking, you can edit a supplier's details at any time, remove one that's no longer relevant, and export your full supplier list to CSV whenever you need it outside the platform.
Supply chain screening is available on the Professional plan and above.
The Carbon Offsets marketplace lists projects you can browse and filter — by project type, such as reforestation, renewable energy, ocean conservation, carbon capture, or methane reduction, and by certification standard, such as VCS, Gold Standard, CDM, CAR, or Plan Vivo. These are the categories Certigence lists projects under, not a live feed from any external registry.
Every ton you offset is tracked against the emissions figure you've entered elsewhere in Certigence, so your net-emissions number — your total emissions minus the tons you've retired — reflects both sides automatically as you go.
For a broader look at reducing your footprint before turning to offsets — measuring it, setting targets, and cutting emissions directly — the guide linked below covers the full process, with offsetting as one step among several.
Open a project on the marketplace and choose how many tons you'd like to offset. Certigence shows you the price and total before you confirm.
Once you confirm, those tons are recorded against your account, and the project's remaining available supply is reduced by that amount. Your net-emissions figure — shown on the marketplace page — updates right away to reflect everything you've retired across all of your offset activity, not just a single project.
The Portal lets you bring people outside your company — a subsidiary, a supplier, or a consultant — into specific parts of your ESG data collection without giving them a full Certigence account. Add someone by entering their email, name, and a role: Viewer, Contributor, or Admin, each with different levels of access, plus a permissions checklist for exactly which categories of data they can work with.
You can add an optional note, and if you only want their access to last for a limited time, set an expiry period when you invite them. They'll appear in your portal users list with a Pending status until they're active, alongside their role and, once they've logged in, their most recent activity.
Since this is a newer part of the product, share the sign-in details with your contributor directly once you've added them, so they can get started right away rather than waiting on a notification. You can suspend a portal user's access at any time — it takes effect immediately — and reactivate or remove them later.
Submissions from your portal contributors land on the Submissions page, where you can filter by status — pending, under review, approved, rejected, or revision requested — and by type: Environmental, Social, Governance, or General.
Opening a submission lets you approve it, reject it, or request a revision, each with a place to leave reviewer notes explaining your decision to the contributor.
Approving a submission doesn't automatically merge its numbers into your live ESG data — it marks the submission itself approved and queues your company for an internal analyst review. If you want those figures reflected on your ESG Data page, enter them there yourself once you've approved the submission.
The Knowledge Assistant is a chat interface over documents you've uploaded to it, so you can ask questions in plain language instead of digging through PDFs yourself. Type your question in the message box — Enter sends it, Shift+Enter starts a new line — and the assistant answers based on the documents it has access to.
Past conversations are kept in a sessions list grouped by when you had them, and each one can be renamed or deleted. "New chat" starts a fresh conversation, and if you're looking for something specific rather than asking a question, the separate Search feature runs a full-text search across your documents and returns matching excerpts along with the source document and page.
Answers arrive as a complete response rather than appearing word by word — you'll see a short typing indicator while the assistant works. If you're not sure where to start, the empty chat screen suggests some example questions and a few tips, including uploading your documents first and asking specific rather than broad questions.
The assistant has its own Documents tab with a small upload area separate from your company's general document library — drag a file in or pick one from your computer. It accepts PDF, DOCX, and TXT files, one at a time, up to 10MB each.
After you upload a file, it shows a status — processing while the assistant reads it, ready once it's available to answer questions from, or failed if something went wrong — along with how many sections it was split into once it's ready. You can remove a document at any time, with a confirmation step first.
This library is specific to the Knowledge Assistant; it's separate from the general Documents page used for certifications and report evidence, so a file uploaded in one place doesn't automatically appear in the other.
From Settings > API Keys, click "Create API key" and give it a name (a description is optional). The raw key is shown to you exactly once, in a copyable code block, with an explicit warning that you won't be able to see it again — copy it somewhere safe immediately.
After that, only a short prefix of the key is shown in your list, along with when it was created and when it was last used, so you can still recognize which key is which without ever seeing the full value again. Requests to the API authenticate with an X-API-Key header — the API Docs page under the same Settings section has the full endpoint reference, request examples, and error codes.
API keys are all-or-nothing per company rather than scoped to specific endpoints, so treat each one like a master credential. You can revoke a key at any time from the trash icon; since anything using it loses access immediately, you'll be asked to confirm first.
From Webhooks, click "Create webhook" and provide a name, an HTTPS URL to receive events, and the event types you want to subscribe to — grouped by category, covering data submissions, reports, goals, alerts, deadlines, and user changes. You can also set a signing secret (at least 16 characters) and toggle the webhook active or inactive.
Every delivery is signed with HMAC-SHA256 so your endpoint can verify it actually came from Certigence — the API Docs page includes a ready-to-use verification snippet. Unlike an API key, a webhook's secret isn't strictly one-time: you can view it again later from the webhook's detail panel if you need to.
Each webhook has a delivery log showing every attempt — event, status, timestamp, and the response your endpoint returned — with automatic retries on failure and a manual Retry button if you need one. "Send test event" fires a sample delivery on demand, so you can confirm your endpoint is working before relying on it.
From Settings > Embed Badge, you'll find a 320×120 badge generated from your company's actual ESG scores — an overall score in a circular gauge, colored chips for Environmental, Social, and Governance, and a "Verified by Certigence" mark. Clicking the badge on your site takes visitors to your public company profile.
Three embed formats are offered, each with its own Copy button: a plain HTML snippet, a JavaScript embed, or an iframe. The badge image itself is public and loads without any authentication, so it works wherever you place it.
The badge isn't fully live — Certigence caches each one for 24 hours, so a change to your score can take up to a day to show up on pages that already have the badge embedded.
The Stickers page is a real physical order, not a digital download. Choose from three products — a 10-pack of window stickers, a 25-pack, or an A5 door sign — with a live preview of the design, then fill in a shipping address from one of nine supported countries.
Shipping is a flat rate based on where you're sending it: cheapest within Sweden, a bit more across the rest of the Nordics, more again within the EU, and most outside those regions — Enterprise plans ship free worldwide. Professional and Enterprise plans also include a number of free sticker credits each year; the Starter plan can order too but pays in full, and the Free plan can't place an order. If your order goes over your free allotment, the extra is charged by card at checkout.
You'll get an order-confirmation email as soon as you order, and a second email once your order ships with its tracking number, so you can follow it the rest of the way.
If your email or password doesn't work, Certigence shows the same generic "Invalid login credentials" message either way — it intentionally doesn't tell you which one is wrong, so the error itself can't be used to guess whether an email address is registered.
Too many failed attempts triggers a short lockout, roughly 15 minutes, with a message telling you how long to wait. If you don't want to wait, use "Sign in with a link" instead — enter your email and follow the one-time link Certigence sends you, no password required.
An unverified email address does not block you from logging in. If you can't get in, it's a credentials or lockout issue rather than a verification one — see "Verification or reset email not arriving" if the problem is actually about a missing email.
Signup automatically sends a verification email. If it hasn't shown up, check your spam folder first, then use the "Resend verification email" button on the verification page — it works whether your original link expired or you never received it. A verification link stays valid for 48 hours.
Password resets work the same way: request one from "Forgot password?" on the sign-in page. For privacy, that page shows the same "check your email" confirmation whether or not the address is registered, so seeing that message isn't a sign anything's wrong. Reset links expire quickly, so request a new one if some time has passed.
If a resend still doesn't arrive after checking spam, it's usually a delivery issue on your email provider's side rather than something you can fix from your account. Contact support with the email address you're using and we'll check things from our end.
If a widget on your dashboard looks empty or your score seems off, check whether the underlying ESG data has actually been entered yet — the Data Completeness widget and the ESG Data page will tell you exactly what's missing before you assume something's broken.
Your score doesn't necessarily update the instant you save a data point. Use the "Recalculate Scores" button on your ESG Overview page to force a fresh calculation from your latest entered data if a number looks out of date.
If you're missing access to company-editing features entirely, check the status of your claim on your Claims page — most premium features need an Approved claim, not just a Pending one. If a claim has been pending for a while, the Feedback column explains what our team still needs from you.
If this help center hasn't answered your question, reach out directly: email [email protected], or use the contact form on our Contact page, which also lists a phone number.
There's no live chat in Certigence today — email and the contact form are the ways to reach a person on our team.
When you write in, include your company name and, if it's a data or score issue, the exact page and roughly when you saw it. That's usually enough for us to reproduce the problem without a lot of back-and-forth.